Store Policies

Return Policy:

Due to the nature of live plants, all sales are final. 

Shipping Policy:

Big Island Plumeria is a registered Nursery, Certified by the Florida Department of Agriculture. Our plants are inspected and certified by the USDA to be free of pests and disease. Please note that the Department of Agriculture may occasionally open and inspect plants that are imported to your state. We are not responsible for any damage caused by these inspections, or damage caused by the USPO. Please note that the USPO has also increased the cost of shipping according to the size of the box used.
Plants with inflos (blooms) are considered a bonus. Although we take extra care in packing our plants, we do not guarantee blooms or inflos that may be disrupted during shipping.

Privacy Policy:

Big Island Plumeria ("Big Island Plumeria") operates and may operate other websites. It is Big Island Plumeria's policy to respect your privacy regarding any information we may collect while operating our websites.

Website Visitors:

Like most website operators, Big Island Plumeria collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Big Island Plumeria's purpose in collecting non-personally identifying information is to better understand how Big Island Plumeria's visitors use its website. From time to time, Big Island Plumeria may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Big Island Plumeria also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on blogs/sites. Big Island Plumeria only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.

Gathering of Personally-Identifying Information:

Certain visitors to Big Island Plumeria's websites choose to interact with Big Island Plumeria in ways that require Big Island Plumeria to gather personally-identifying information. The amount and type of information that Big Island Plumeria gathers depends on the nature of the interaction. For example, we ask visitors who sign up at to provide a username and email address. Those who engage in transactions with Big Island Plumeria are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Big Island Plumeria collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with Big Island Plumeria. Big Island Plumeria does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics:

Big Island Plumeria may collect statistics about the behavior of visitors to its websites. Big Island Plumeria may display this information publicly or provide it to others. However, Big Island Plumeria does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

Big Island Plumeria discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Big Island Plumeria's behalf or to provide services available at Big Island Plumeria's websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Big Island Plumeria's websites, you consent to the transfer of such information to them. Big Island Plumeria will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Big Island Plumeria discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Big Island Plumeria believes in good faith that disclosure is reasonably necessary to protect the property or rights of Big Island Plumeria, third parties or the public at large. If you are a registered user of an Big Island Plumeria website and have supplied your email address, Big Island Plumeria may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with Big Island Plumeria and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Big Island Plumeria takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.


A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Big Island Plumeria uses cookies to help Big Island Plumeria identify and track visitors, their usage of Big Island Plumeria website, and their website access preferences. Big Island Plumeria visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Big Island Plumeria's websites, with the drawback that certain features of Big Island Plumeria's websites may not function properly without the aid of cookies.

Business Transfers:

If Big Island Plumeria, or substantially all of its assets, were acquired, or in the unlikely event that Big Island Plumeria goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Big Island Plumeria may continue to use your personal information as set forth in this policy.


Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Big Island Plumeria and does not cover the use of cookies by any advertisers.

Privacy Policy Changes:

Although most changes are likely to be minor, Big Island Plumeria may change its Privacy Policy from time to time, and in Big Island Plumeria's sole discretion. Big Island Plumeria encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.